Subject: Tech Support Candidate - Sanjay Kumar
From: Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 13:53:52 -0400

| | Tech Support Test

Name | Sanjay Kumar
E-mail | [email-masked]
Phone Number | (122022) 6299941463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | System engineer | | 20k
Previous Employer 1 | Evison tecnoserv | System engineer | | 10k
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First system will take on remote and check VPN  is connected or not.After that we will bcheck what is IP coming.if V-LAN is different then we will change the clan.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth.
Search device.
And pairs device.
Then contact.

What according to you makes you a good candidate for customer service or technical support job?

Quick understanding.
And step by step troubleshooting.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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