Subject: Tech Support Candidate - Geetika Banga
From: Geetika Banga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 13:38:09 -0400

Tech Support
Test

Name

Geetika
Banga

E-mail

[email-masked]

Phone Number

(91) 7500592488

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 62,Noida

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl Technologies

Customer service
representative

Currently working

15000

Previous
Employer 1

Na

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check the internet connectivity first then
try to reload tht particular website.

If this troubleshooting attempt will not work,then I will try to open the
website on a different browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1) The
bluetooth device  should be on.

2)We open settings on a mobile phone which we want to connect with the bluetooth
device and we will search the name of the bluetooth device and by clicking on
that name we will be able to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

The candidate should have the fluency in that particular
language.Also while speaking the candidate should be confident and should
empathy towards the concern of the Customer.

On a scale of 1 - 5
please rate your fluency in spoken English

5