Subject: Tech Support Candidate - Ashwani Sharma
From: Ashwani Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 11:39:38 -0400

| | Tech Support Test

Name | Ashwani Sharma
E-mail | [email-masked]
Phone Number | (91) 8433451066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near 4 murti
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would tell the user firstly to clear their browser cookies and cache and then try again to open the browser...
And also the one can try to open it in the incognito mode too because this has worked for me sometimes don't know the reason behind it but it did

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the Bluetooth in mobile..
2.open the Bluetooth of the speaker.
3.search for the device name in mobile.
4.pair it with the device.
5.finally connect it.

What according to you makes you a good candidate for customer service or technical support job?

I like to interact with people and a problem solver...
And as a btech student I have googled a lot during my college days in order to search for the problems that I face on a daily basis...so I know how to search for the solutions on the internet...in this way I  can solve those problems also which I am not aware about

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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