Subject: English Language Test - Dhanalakshmi C Chinnadurai
From: Dhanalakshmi C Chinnadurai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 10:24:08 -0400

Foreign Language
Screening Test

Name

Dhanalakshmi C Chinnadurai    /  (91) 6379611720
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

For some
customers, a lack of phone support is a deal breaker, and that’s completely
understandable, but it’s not something we offer at this time.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Your eCommerce return policy is crucial for
making returns and exchanges easy for both you and the customer. The clearer
your return, exchange, and refund policies, the better. Every small business
needs a well-written return policy for best results.