Subject: Tech Support Candidate - Sushmita Mitra
From: Sushmita Mitra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 10:10:08 -0400

Tech Support
Test

Name

Sushmita
Mitra

E-mail

[email-masked]

Phone Number

(91) 7651918456

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jhansi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Anovip

Business associate
intelligence

30/8/2020

24000 ( including pf)

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First I will check the internet connection. If
it is working or not.

2. If it is not working then I will retry in chrome/ another browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First, switch on the phone and then click on
Bluetooth Icon. Switch on the Bluetooth speaker. And then search/scan Bluetooth
speaker's name. Once it shows the name on it. Then, connect to it. Lastly,
switch on the internet connection for further use.

What according to you makes you a good candidate
for customer service or technical support job?

Listen to
the customer problem and understanding their requirements. And convenience
skills should be there.

On a scale of 1 - 5 please rate your fluency in
spoken English

4