Subject: Tech Support Candidate - Kunal Kuria
From: Kunal Kuria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 09:16:00 -0400

| | Tech Support Test

Name | Kunal Kuria
E-mail | [email-masked]
Phone Number | (91) 8958784665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NAINITAL
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Propshop | Sales Intern | 08/082019 | 8000(Stipend)
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps are as follows :
1. Check the web address for typos.
2. Make sure your internet connection is working normally. If your internet connection is unstable, fix internal stability issue of internet connections.
3. Contact the website owner.
a. Through sending a mail.
b. Connecting by customer care service of that website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following steps are :
1. First check for connection.
2. Open Bluetooth in both devices (phone &amp; speaker).
3. Find and identify device.
4. Pair both devices.
5. Connect bluetooth speaker with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Understanding clients needs & Providing a Better solution.
2. Technical Skills (Computer skills)

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |