Subject: Tech Support Candidate - varun kaushik
From: varun kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 07:45:07 -0400

Tech Support
Test

Name

varun
kaushik

E-mail

[email-masked]

Phone Number

(+91) 7042087802

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Samsung

Previous Employer 1

Mmt

Previous
Employer 2

Starvice

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will refresh the website two or three times, if I m getting error again, I will
go with another browser or will check my network connection too. Also website
URL should be right.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open
Bluetooth on your mobile phone, pair your mobile phone with speaker name and
select connect.

What according to you makes you a
good candidate for customer service or technical support job?

Just think that cx problem is your problem and

you  have to solve it anyhow, you have to satisfy cx with your solution
completely. This is what I do.

On a scale of 1 - 5 please rate your
fluency in spoken English

3