Subject: Tech Support Candidate - Shantanu Bharat
From: Shantanu Bharat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 07:31:20 -0400

| | Tech Support Test

Name | Shantanu Bharat
E-mail | [email-masked]
Phone Number | (282001) 8954183605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TRPC | Executive | N/A | 22326
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In such situations firstly I check the Internet connection of my device. By opening google search if internet searching is working than it not the error of internet . Second Restart my device because this clear the caches and forces the device to reload the web page. If this option is not working then Lastly  checking the website is it down for everyone or just me.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First enable the  Bluetooth option in speakers by using speakers remote and then enable the Bluetooth option from phone and then connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Good customer service always starts with a human touch. According to me I am having required skill which need in the organza toon like patience , Problem solving , attentiveness , writing skills and so on so forth.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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