Subject: Tech Support Candidate - Akash Das
From: Akash Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 07:29:14 -0400

| | Tech Support Test

Name | Akash Das
E-mail | [email-masked]
Phone Number | (201301) 9810776850
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 119, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | SPS Associate | 31st August'21 | 33k
Previous Employer 1 | Regus | Community Associate | 15th April'20 | 28k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will clear cache and cookies by going to the settings of the browser. I will then restart the browser.
If required I will also clear the Temp files and restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Bluetooth settings on the phone.
Pair the Bluetooth speaker to my phone and connect to the device.

What according to you makes you a good candidate for customer service or technical support job?

One who is fully aware of the products and services the company has to provide to the customer.
One who is able to efficiently solve any query or support required by the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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