Subject: Tech Support Candidate - RAHUL DHARIYA
From: RAHUL DHARIYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 07:01:56 -0400

| | Tech Support Test

Name | RAHUL DHARIYA
E-mail | [email-masked]
Phone Number | (091) 8851512531
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HardShell Technology Pvt Ltd | Junior System Engineer | 20/05/2019 | 16000
Previous Employer 1 | Palred Technologies Service Pvt Ltd | Desktop Support Engineer | 06/01/2019 | 12637
Previous Employer 2 | ExtraMarks Education India Pvt Ltd | IT Support Executive | 07/08/2017 | 9902

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab & check to see I can load another website like google.com.
- If I can't open another site then
2. I launch another browser like Internet Explorer and try to open the site.
- If the site doesn't work in another browser.
3. Clearing cookies and cache.
- click onto menu button
-click History and select clear history and cookies and chache.
-If the site doesn't work then
4. Check connectivity of website
- By using ping www.ndtv.com
- If ping gives reply
-Restart the browser.
-If ping is not giving reply then check Internet connection and after fixing Internet connection restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If don't find Pair new device, check under "Available devices" or tap More. Refresh
4. Tap the name of the Bluetooth device which want to pair with device.

What according to you makes you a good candidate for customer service or technical support job?

I have working experience as an IT resource executive in Extramarks Education India Pvt Ltd and as a Desktop Support Engineer in Palred Technologies Service Pvt Ltd and as a Junior System Engineer in Hard Shell Technology Pvt Ltd.
I have knowledge and working experience of Microsoft server 2012 on which I worked on Active Directory, DHCP, DNS.
I have working knowledge of installation of all types of printers, scanners, barcode printers, cctv cameras and projector.
MS Office 2010, MS Office 2007/03, PC Anywhere, Anydesk, Teamviewer, WinZip RAR, Symentic endpoint protection and F-Secure, Email Outlook 2003,2007,2010, Outlook express Mail and Thunderbird, Zimbra Desktop.
Communication products such as Routers, Switchs, WiFi routers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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