Subject: Tech Support Candidate - Shekhar Tyagi
From: Shekhar Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 06:40:31 -0400

| | Tech Support Test

Name | Shekhar Tyagi
E-mail | [email-masked]
Phone Number | (201204) 7409555130
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aryadhan financial solution private limited | IT - Executive | | 20000
Previous Employer 1 | Lohia auto industries | Assistant engineer | 03-2019 | 15000
Previous Employer 2 | Pg electroplast | IT- Executive | 10-2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth speaker
On the mobile phone bluetooth
Than pairing to bluetooth
Than connect

What according to you makes you a good candidate for customer service or technical support job?

1.I am hard worker.
2. Priority of work.
3.immedatly response to user by phone or mail .
4.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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