Subject: Tech Support Candidate - Anuj Pathak
From: Anuj Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 06:25:20 -0400

| | Tech Support Test

Name | Anuj Pathak
E-mail | [email-masked]
Phone Number | (91) 9193207896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior Software Engineer | 90 | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear the cache and history, if not work
Asked to try to open with different browsers.
Update the latest version of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to phone settings.
Go to Bluetooth option.
Search for available device.
Connect the speaker after selecting while searching

What according to you makes you a good candidate for customer service or technical support job?

I have more than 2 years of experience in L3 technical support.
Also have Production Support experience.
Hands on experience in SQL

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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