Subject: Tech Support Candidate - Rahul Pandey
From: Rahul Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:50:13 -0400

| | Tech Support Test

Name | Rahul Pandey
E-mail | [email-masked]
Phone Number | (+91) 9455679374
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stonex India Pvt. Ltd. | IT Executive | Working | 28400
Previous Employer 1 | PVR Cinemas | IT Admin. | 24-Nov-20 | 22000
Previous Employer 2 | Karvy Data Management | IT Officer | 31-Dec-2016 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try with another browser like Edge, Firefox etc. & also try to clear browser cache & cookies files and clear the history. If clearing browser cookies and cache didn't work, it's probably a sign that there is a problem with the website itself.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth Device and Mobile Bluetooth have to be turned on, the phone's display will show the name of Bluetooth and it will have to be connected.
What according to you makes you a good candidate for customer service or technical support job? | Maintaining professional relationship with the customer. The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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