Subject: Tech Support Candidate - Gaurav Yadav
From: Gaurav Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:36:51 -0400

| | Tech Support Test

Name | Gaurav Yadav
E-mail | [email-masked]
Phone Number | (+91) 9896744504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will reload the page, then i will see if my wifi/network connection is active or not.
If the network connection is not available or not showing i will troubleshoot the network from window's settings keeping in consideration that the service is not interrupted from the server side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch the bluetooth ON in both the devices.
2.Search from the Mobile for available bluetooth devices.
3.On seeing the bluetooth speaker in connections available both the devices can be paired.
4.After pairing Mobile will show connected  devices.

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate is the one who can understand the problem of the customer and can provide them them with the easiest solution that can be applied efficiently.
Main priority should be the customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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