Subject: Tech Support Candidate - Rashid Hussain
From: Rashid Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:34:56 -0400

Tech Support
Test

Name

Rashid
Hussain

E-mail

[email-masked]

Phone Number

(+91) 7827373479

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Macmillan Publishers India Pvt Ltd

Altura Customer
Suppport

12 November

20000

Previous Employer 1

Team Computers Pvt Ltd

Technical
Support Engineer

5 April

17200

Previous Employer 2

Chamunda Tech Net Services Pvt
Ltd

IT
Support Engineer

October

12000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if we can load
another website like google.com or yahoo.com

If we can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge or Google
Chrome and try to open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem that happens
in all web browsers.

The problem only happens with certain websites

If you see any of these error messages, it might just be a problem with
Firefox's chrome's cache:

The connection was interrupted.

The connection was reset.

The connection has timed out.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1 Go to
Settings on your Phone

2 Now go to Bluetooth Option

3 Turn on the mobile Bluetooth.

4 Now turn on the Bluetooth speaker and put it to pairing mode.

5 Now go to your phone and click on search for the device.

6 Now you can see your Bluetooth speaker appears on the phone click on Bluetooth
speaker and connect.

7 Now your Bluetooth speaker is successfully connected with your phone.

What according to you makes you a good candidate
for customer service or technical support job?

Customer
First" is a mantra for any Organisation to succeed in its business. I follow
this mantra.  Being responsive with a positive attitude, taking accountability
& ownership, understanding Customer issues as a partner and providing
proactive cost-effective and best solutions towards the problems before the
Customer realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

4