Subject: Tech Support Candidate - Kishor Kumar
From: Kishor Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:29:59 -0400

| | Tech Support Test

Name | Kishor Kumar
E-mail | [email-masked]
Phone Number | (91) 7004205500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dhanbad Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zettrack India Technology LLP | Cluster Manager | 30-09-2021 | 30000
Previous Employer 1 | Letstrack Tech Pvt Ltd | Territory Sales Executive | 10-7-2019 | 23000
Previous Employer 2 | Reliance Jio Infocomm Ltd | Cutomer Activation Officer | 10-7-2018 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly Open a Google Chrome and type to www.ndtv.com and click enter option or check clear history settings and clear data and chache data.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly Open Bluetooth Option in your Mobile settings and click open bluetooth speaker on option and then connect
What according to you makes you a good candidate for customer service or technical support job? | A Good candidate for a customer service or technical support job is one who can explain the customer queries and problem solving and troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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