Subject: Tech Support Candidate - PUSHKAR KUMAR
From: PUSHKAR KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:22:20 -0400

| | Tech Support Test

Name | PUSHKAR KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9555514999
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jeevan Nagar New Delhi 110014
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check whether the internet is working or not. If yes then I'll check the website spellings etc, and if not I'll make sure that the internet has network. That's all if it would be a normal fault then it should be resolved by these two methods and if not I'll contact the support of the internet provider.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth of the mobile and turn the Bluetooth speaker on too. Scan for available devices on the mobile and look the Bluetooth speaker's name. Click on it and it will automatically pair and connect with the mobile. Now enjoy the music.
What according to you makes you a good candidate for customer service or technical support job? | I have an experience of handling customers and dealing with their resolutions and queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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