Subject: Tech Support Candidate - Nashra Suhail
From: Nashra Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:20:31 -0400

Tech Support
Test

Name

Nashra
Suhail

E-mail

[email-masked]

Phone Number

(91) 7839097637

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MacOS

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Startek

CSA

17000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will try refreshing the page even

I will try changing my network if the page does not open then also

I will try accessing it through my phone if then also it does not opens then its
a technical error from their side

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
bluetooth device

Turn on the bluetooth of the mobile

Select the option of available devices and tap on the name of the device

Pair it using a pass key

Its connected

What according to you makes you a
good candidate for customer service or technical support job?

I have an eye for detail

I am fast learner

I have a keen interest towards the service industry and a job like this will act
a catalyst

On a scale of 1 - 5 please rate your fluency in
spoken English

5