Subject: Tech Support Candidate - Indrajeet Tiwari Indrajeet
From: Indrajeet Tiwari Indrajeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:09:51 -0400

Tech Support
Test

Name

Indrajeet
Tiwari Indrajeet

E-mail

[email-masked]

Phone Number

(+91) 9315140453

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector-57 Noida UP

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IDC Technologies Pvt Ltd

System Administrator

27-10-2021

15583

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I will check which type of error are coming, while opening the given
website. After that I will check the system internet connection and than if we
find everything working fine than I will check the firewall. Because sometimes
website are block with the help of firewall. Or took some other necessary steps
when required.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all switch on the bluetooth speaker
than open the bluetooth of the mobile phone and than will try to pair the given
bluetooth speaker with the help of bluetooth name of the speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

Firstally understand the exact issue which
customer facing than start the troubleshoot the problem and fix the the
issue.

On a scale of 1 - 5 please rate your fluency in
spoken English

4