Subject: Tech Support Candidate - Pratima yadav
From: Pratima yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:03:29 -0400

| | Tech Support Test

Name | Pratima yadav
E-mail | [email-masked]
Phone Number | (91) 7905557365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will go to check my network connection.
If it is okay, I will proceed check the my browser if another browser may work.
Still if I don't get the solution, I will try  VPN to check if there is any restriction issue of lacality.
That's all what I would do .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the  Bluetooth of both the devices which has to be connected.
2. Search for the available devices in my cell phone.
3. When we found the available Bluetooth devices we will tap to pair with it by permitting certain conditions..

What according to you makes you a good candidate for customer service or technical support job? | I must have polite behaviour, respectfully conversation , problem solving ability and offcourse the understanding ability to solve the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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