Subject: Tech Support Candidate - Ashish Patel
From: Ashish Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 04:01:26 -0400

| | Tech Support Test

Name | Ashish Patel
E-mail | [email-masked]
Phone Number | (+91) 9667765967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SAR Travel Solution Pvt. Ltd. | Operations Executive | Jun 2021 | 15,171
Previous Employer 1 | Global Express Aviation | Operations Manager | Oct 2019 | 15,000
Previous Employer 2 | Aircab Aviation Pvt. Ltd. | Flight Supervisor | 07-09-2018 | 14,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When i see an error opening a page in browser, first i would click on the error message and view the complete information of error occured. Then check the internet connection and then retry to open even then if its unable to fix then i would click on browser settings at top right corner in the tab, then go to advance setting and troubleshoot or fix the problem and then retry to open the fixed website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth speaker and set mode to bluetooth,
Tap on bluetooth option and turn on bluetooth on your device, select from the list of available nearby devices, select bluetooth speaker, then accept the pairing option, once you click on pair it gets connected as well as saved in your bluetooth list to get it easily connected from the next time.

What according to you makes you a good candidate for customer service or technical support job? | I am interested in your customer service/ tech. support role. I do have experience in dealing via calls & emails with international as well as domestic clients/ customers and i would love this profile because i always like to interact with new customers and try to build a relation by serving them in a best way. I am fast learner so if offered for technical support i would love that profile as it will be an opportunity for me to learn, up-skill myself and in terms i can deliver some great results for company benefits along with self growth. So, this would define me to be the best suit for the profile Customer Service or Technical Support Executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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