Subject: English Language Test - Deekshant Negi
From: Deekshant Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 03:54:12 -0400

| | Foreign Language Screening Test

Name | Deekshant Negi    /  (+91) 886069906    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings of the day from babyshop.com.

This is regarding the status of your order i.e. Hand Bag X, which you placed on 13th Oct'21.

Our apologies for the delay, but the order was shipped by us, and handed over to courier company same day you placed it.

Your order was tried to deliver to you by the courier services, but your address as per the them was wrong.

I would kindly request you to revert with your current address, so that we can double check with the courier company. Rest assured, your order will be delivered to you shortly once we receive your address.

Thank you!
Deekshant Negi
Customer Support Associate
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We hope you're doing well.

I'm really sorry to hear about the scratches on your newly installed cabinet. I can understand how frustrating it can be for you.

We are raising a ticket for the issue, and our internal team will investigate on this. I would also request you to send some pictures of the cabinet to the same e-mail address.

Once we do our necessary checks, we may proceed for a replacement/refund for your TV cabinet. Please don't worry as we will do our best to assist you.

Thanks and regards,
Deekshant Negi
Customer Experience Team
Homebox

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