Subject: Tech Support Candidate - Yash Jain
From: Yash Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 03:53:34 -0400

| | Tech Support Test

Name | Yash Jain
E-mail | [email-masked]
Phone Number | (+91) 7821909094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | jaipur
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | CE | 4th november 2020 | 18ctc
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will make sure computer is connected to internet. Then I will refresh the page. Then clear browser cache. If the error still persists then I will deal accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on phone and speaker.Search for device name.Connect to the speaker
What according to you makes you a good candidate for customer service or technical support job? | Excellent communication skills, patience, response time and process knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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