Subject: Tech Support Candidate - Ashutosh Pandey
From: Ashutosh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 03:52:29 -0400

| | Tech Support Test

Name | Ashutosh Pandey
E-mail | [email-masked]
Phone Number | (91) 9424353028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Icici bank | Phone banking officer | 8 october 2021 | 19803
Previous Employer 2 | Tutoring | Teacher | 28 may 2021 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Here are some steps if qebsite is not opening
Step1 try to open it on new tab.
Step2 clear all temp file.
Step 3 try to open it another browser
Step 4 clear browser history.
Step 5 clear app data

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 turn on blutooth.
Step 2 turn on mobile bluetooth.
Step 3 search for bluetooth device.
Step 4 pair and connect.

What according to you makes you a good candidate for customer service or technical support job?

For customer service there are some quality requires which i have
1Empahty.
2 patience
3 attentiveness
4 Listetening
5 solution mindset.
Apart from this i am honest and hard working.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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