Subject: Tech Support Candidate - Jyoti Barman
From: Jyoti Barman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 03:46:44 -0400

Tech Support
Test

Name

Jyoti
Barman

E-mail

[email-masked]

Phone Number

(+91) 8871068163

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Damoh

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I'll check my internet connection, if my
internet connection is fine, i'll wait for some time, & then try to login
into the site again. But if my internet connection is poor, i'll switch off my
device, or reboot it & then will again try to login to the
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all, I'll check my bluetooth speaker
that if it is working or not. I'll turn on my bluetooth speaker . Then, I'll go
to settings menu of my phone, turn on the bluetooth & then search for the
nearest devices. The company name of my bluetooth speaker will appear on my
phone's screen, I'll click the given name & then my bluetooth speaker will
get connected to the phone.

What according to you makes you a
good candidate for customer service or technical support job?

I'm fresher in this industry but from my school time, I'm good
in debate & group discussion, also, I take tuitions at home because of which
I have to deal with different parents everytime which made me realise that I can
convince or help people because of my communication skills. I am a disciplined
& calm person which adds more skills required for this job.

On a
scale of 1 - 5 please rate your fluency in spoken English

5