Subject: Tech Support Candidate - Abhishek Jangir
From: Abhishek Jangir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 03:39:51 -0400

| | Tech Support Test

Name | Abhishek Jangir
E-mail | [email-masked]
Phone Number | (+91) 8005658716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance DIBS | Technical Support Ecxective | 2nd July 2021 | 21K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if my computer is connected to the Internet. If the error still persists and it is a specific error I will troubleshoot it accordingly. Else I will clear my browser cache first and then open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth on my Phone.
Turn on the Bluetooth speaker and switch to Bluetooth mode.
Find the speaker name from the list of available devices to connect.
Connect my phone to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

First it is someone with excellent communication skills no matter the language.
Secondly, it is the process knowledge.
Thirdly, it is patience and the response time along with good typing skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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