Subject: Tech Support Candidate - Dimple Dawra
From: Dimple Dawra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 03:38:12 -0400

| | Tech Support Test

Name | Dimple Dawra
E-mail | [email-masked]
Phone Number | (91) 9643063077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fiserv India | Professional | 29th October | 29000
Previous Employer 1 | MNR Solutions | Sr. Associate | 31st December 2011 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the Connection
2. Clear the history/cache
3. Try different browser
4. Try using desktop

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Go to bluetooth option
3. Slide on the right to connect the bluetooth

What according to you makes you a good candidate for customer service or technical support job?

1. Listening
2. Understanding
3. Empathy

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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