Subject: Trainer Candidate - Nikhil Chander
From: Nikhil Chander <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 00:39:06 -0400

Tech Support
Test

Name

Nikhil
Chander

E-mail

[email-masked]

Phone Number

(91) 7340993689

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

None

None

None

None

Previous Employer 1

PCCW Solution
Singapore

EUC Manager

31st Oct 2020

SGD 3300

Previous
Employer 2

Fareportal Ind Pvt Ltd

Sr Quality Analyst

30th Nov
2018

40000

If Selected, how much time do you need
to join?

10 Days

Please briefly
describe your work experience specifically in training?

Worked as
a Quality Lead with PCCW Solutions Singapore responsible for developing the
quality programs and training candidates.

Worked with UHG and Fareportal as Sr QA responsible for conducting multiple
quality training sessions.

Worked as an acting process training with IBM GPS.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

In my tenure with PCCW as a EUC Manager, we took
over a new IT infra project. It was my first experience to get the transition
done for the whole site moreover we were facing the manpower issue as the
recruitment was still in progress.

Not only I was able to get the transition completed with less than 50% of the
staff but also got it live successfully.

This helped us in building trust with the client and got appreciations as a EUC
Manager

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer is doing the needful. However, Great customer service is going the
extra mile.

What according to you makes you a good candidate
for this position?

My overall 10yrs experience in customer service
in different roles starting from a beginner to a manager makes me a good fit for
the role.

On a scale of 1 - 5 please rate your fluency in
spoken English

5