Subject: English Language Test - Aditya Kharbanda
From: Aditya Kharbanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 00:00:35 -0400

Foreign Language
Screening Test

Name

Aditya
Kharbanda    /  (+91) 8279463944
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello sir,

I am Aditya kharbanda , customer support executive from babyshop.com.

Your order was shipped on the same day the only problem was that the address
that you mentioned on our website was wrong so it reached the wrong address.

I request you to reply to this mail with the correct address and we will deliver
your product as soon as possible.

Thank you

Aditya Kharbanda

Customer support executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello sir,

I really apologize for all the inconvenience caused by us. I will inform the
stock management team about the matter and they will tell you what is to be done
and how the matter would be solved.

Thank you for reaching out to us.

Aditya Kharbanda

Homebox