Subject: English Language Test - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 20:21:32 -0400

| | Foreign Language Screening Test

Name | Deepak Singh    /  (110) 7049872360    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings for the day!

This mail is regarding order delivery related.

Sorry for the inconvenience, we would like to inform you that your order was shipped 14 days back and handed over to courier company same day. The courier is unable to deliver your order as per your courier address is wrong. So request you to provide the correct courier address so that the courier can happily deliver your order.

Thank you for contacting us.

We assure the best services.

Your sincerely
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings for the day!

This mail is regarding product replacement related.

Sorry for the inconvenience, please be informed we have forwarded your replacement request to our replacement they will reach you shortly.

Thank you for contacting us.

We assure the best services.

Your sincerely,
Homebox

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