Subject: English Language Test - Nikhil Sharma
From: Nikhil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 19:56:44 -0400

Foreign Language
Screening Test

Name

Nikhil
Sharma    /  (+91) 8218306683
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Thank you
for contacting us Sir,

I am extremely sorry for the delay in delivery of your product. I would like to
inform you regarding the status of your order, that the order was shipped by us,
and handed over to courier company same day when the order was placed.

The courier tried to deliver the product to your address but as per the courier,
the address provided by you is not correct.

Therefore, In order to get your order delivered as soon as possible we will need
your correct address.

Apologies for the inconvenience caused to you.

Looking forward to serve you better.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Thank you for contacting us Sir,

Apologies for inconvenience caused to you, We deeply regret for the situation
you are facing.

As per the company's policy, we would like to inform you that we will surely
help you out with this. We will raise a request for the replacement of the same
and it will be processed within 2-3 working days.

Thank you for being our valuable customer. Looking forward to serve you
better.