Subject: English Language Test - Gaurav Singh Rawat
From: Gaurav Singh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 15:27:15 -0400

| | Foreign Language Screening Test

Name | Gaurav Singh Rawat    /  (+91) 7503301997    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir
I am Gaurav from babyshop.com.
Sir we got your order on (date on which order placed) and we shipped your order on same day. Sir the address provided by you is incorrect so, order is returned back to us. Please provide us correct address so that we can deliver it as soon as possible.
Sorry for the delay.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir I am Gaurav from Homebox Team.
Sir I got your mail today. Sir please share the images or the product so that we can check it and take appropriate action.
Sorry for the inconvenience.

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