Subject: English Language Test - Naresh Kumar
From: Naresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 15:14:02 -0400

Foreign Language
Screening Test

Name

Naresh
Kumar    /  (91) 9716726992    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First of all I will know the courier status of the customer Due
to which the courier of the customer could not reach him , First of all I will
know the courier status of the customer.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

First I will try to convey my customer , If he
still doesn't agree then talk to his team , I will try my best to replace this
tv.