Subject: English Language Test - Vaneela Akumarthi
From: Vaneela Akumarthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 14:22:15 -0400

Foreign Language
Screening Test

Name

Vaneela
Akumarthi    /  (91) 9573129292
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Greetings or the Day!

I am contacting from (Organization name) regarding your order of a handbag
from our store. We regret for the inconvenience caused to you. But do not
worry, Let me try to update you the details.

The status of your Order is pending for delivery, as the Shipping address shows
wrong. Kindly update your communication address in the App. So that your order
will be delivering soon.

Appreciate you patience.Thank you for contacting Customer Service. Have a Good
Day. Stay Safe!

Thanks & Regards,

Vaneela

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Greetings or the Day!

I am contacting from Homebox Team regarding your purchase of a TV Cabinet. We
regret for the inconvenience caused to you. But do not worry, Let me try to look
into the issue.

Kindly Submit the invoice in the below link and upload the images of the
defective product and claim for a return. Then respective Team will figure out
the issue and initiate replacing with a new unit or Refund as per the Company
policies.

Appreciate you patience. Thank you for contacting Homebox Team. Have a Good Day.
Stay Safe!

Regards,

Vaneela.