Subject: English Language Test - Rajat Sharma
From: Rajat Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 13:15:25 -0400

| | Foreign Language Screening Test

Name | Rajat Sharma    /  (+91) 6284264178    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From   babyshop. Com

To       [email-masked]

Date    26 Oct 2021, 10:38am

Sir/mam we are really sorry for the delay in your hand bag order their were some problem with the address you provided us it was not correct our delivery agent tried to deliver the order but address as per the courier is wrong , can you please make changes to the address so we will deliver your order on your door as soon as possible
Regards
Babyshop. Com

Need help?
For queries or any assistance contact us
18002001234

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From  Homebox. Com

To      [email-masked]

Date   26 Oct 2021, 10:45 am

Sir/Mam
We are really sorry for the inconvenience you faced with the TV cabinet, we always insure that we send the best products to our customers , you are our customer and customer satisfaction is our 1st priority, I will change the TV cabinet with in 2 days really sorry for that we will try to give you some compensation in your next order with us.

Regards
Homebox Team

Need help?
For queries or any assistance contact us
18002001234

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