Subject: English Language Test - Gaurav Yadav
From: Gaurav Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 12:43:33 -0400

Foreign Language
Screening Test

Name

Gaurav
Yadav    /  (+91) 9896744504    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for reaching out to us!

We have just pulled up your order information and it seems that there was an
attempt made to deliver your package but according to our courier partner the

delivery address is wrong. The order was shipped by us and handed over to
courier company same day when the order was placed.

.

In such a situation, we would advise you to contact courier service immediately
to inquire on the whereabouts of your order and request for package redelivery
by providing them your order number and correct address.

Regards,

BABY SHOP

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for letting us know! We are so sorry to hear about that.

As per inspection procedure, could you kindly send us a clear picture of the
defective product together with the packaging that came with it? After
verification we will let you know of the next steps to take.

However, allow us some time to communicate this to the relevant team and we'll
reach back to you with an update regarding this soon.

In the meantime, please reach back to us if you need help with anything
else.

Regards,

HOMEBOX TEAM