Subject: English Language Test - Srishti Sharma
From: Srishti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 12:30:25 -0400

| | Foreign Language Screening Test

Name | Srishti Sharma    /  (91) 8178800245    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am sorry to hear you have not received your parcel and  if we cannot locate it, we will of course refund your money for this order. Please could you check some things on your end first; Your address details,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I’m sorry about the scratches and the bad condition of your TV cabinet. I’m talking with my team about exploring this issue more now. We'll try to exchange the product asap within working days. I just want to let you know that your issue is important to us, and we’ll get back to you ASAP with proper insight and solutions.

Thanks for your patience,
Srishti sharma
CCE

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