Subject: English Language Test - Shivam Sagar
From: Shivam Sagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 11:34:51 -0400

| | Foreign Language Screening Test

Name | Shivam Sagar    /  (911) 8882248896    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Greetings of the day,

We would like to inform you that our team has failed to deliver your order on the given address as it was not correct due to which our courier team was failed to deliver your order successfully. Therefore, you are requested to please share your complete address with the area pincode so that we may proceed further according.

Please feel free to reach out to us for any further assistance.

Thanks and Regards
Baby Shop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Greetings of the day,

We apologize for the inconvenience,

We would like to inform you that replacement/ refund is not possible until it is in serviceable condition. Therefore, you are requested to please allow our team for an inspection. However, if our team will be failed to solve the problem then we will proceed further for the replacement process.

Thanks and Regards
Homebox Team

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