Subject: English Language Test - Anjum Islam
From: Anjum Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 11:25:59 -0400

| | Foreign Language Screening Test

Name | Anjum Islam    /  (122107) 9306454745    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear customer we are sorry you haven’t received the order what you ordered . We can understand an experience like this but in our knowledge has got via courier that you have put wrong delivery place so sir if you kindly provide us to right address of delivery we would be happy to deliver your package and I hope we would delivery your order as soon as possible.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir, we have always been providing you good service and we have been getting it done till now, but sir sometimes because of courier boy or some wrong product they pick up because of that sir all these lights become troublesome. Sir we are sorry for this and sir you keep trust in us now this mistake has happened then all these things will not happen in future sir we are sorry for this mistake🙏

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