Subject: English Language Test - Ishpreet Kaur
From: Ishpreet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 10:57:46 -0400

| | Foreign Language Screening Test

Name | Ishpreet Kaur    /  (+91) 9017243442    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ram,

Hope this email finds you healthy.
Thank you for the patience.We would like to apologize for the inconvenience. The courier which was assigned to your order reported that the address is wrong. As he was not able to find your address. We would like to request you confirm your address again so that we can assign a new courier for successful delivery.
I will update you about the same.

Kind regards,
Ishpreet

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Trust you are well and keeping yourself safe during these uncertain time.
We would like to apologize for the inconvenience. As per the company policy, we are not able to replace this TV because warranty does not cover scratches. It covers mechanical and accident issues only but as per your complaint I would to raise this to my senior department and we will try to give best solution for this problem.
Moreover, I will also raise a complaint against the team visited your house for installation. The complaint ID and number will shared with you via SMS and email.
Our customer delight team will try to resolve this within 24 hrs.
If you are having any more questions or come across any other issue, let me know, I will be happy to help.

Thank you for choosing XYZ.
Kind regards,
Ishpreet

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