Subject: English Language Test - JAYGABROTA SARMA
From: JAYGABROTA SARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 10:36:13 -0400

| | Foreign Language Screening Test

Name | JAYGABROTA SARMA    /  (+91) 9101489168    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Name),
I am so sorry to learn that your order has not arrived.I understand how frustrating this must be.My investigation revealed that our courier partner tried to deliver the order to you,but your address is wrong as per courier.So the delivery boy is unable to find your location and contact you.please set proper delivery address and contact me directly if your order hasn't arrived within (time frame).I will do everything I can to locate your package.
Once again,(first name), I sincerely apologise for the inconvenience.
Sincerely
JAYGABROTA SARMA

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
I am so sorry for the inconvenience occurred with you.Let me assure you that our team will be reached at your home within (time frame) and your compaint will be resolved as per company returned and replacement policy.
Once again I apologize for our failure to serve you well.
Sincerely
JAYGABROTA SARMA

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