Subject: Tech Support Candidate - Pamela Gomes
From: Pamela Gomes <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 10:08:36 -0400

Tech Support
Test

Name

Pamela
Gomes

E-mail

[email-masked]

Phone Number

(91) 8377949148

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Govindpuri

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Office 365

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Lead Opearations

27.10.2021

27000

Previous Employer 1

Wipro Ltd

Associate
Analyst

07.04.2021

20000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Step 1:Try to open any other
website to check if it's any web server issue or my system or internet
issue.

Step 2:Try a different browser and check if that is working or not.

Step 3:Ping any other website on Command Prompt this will confirm if internet is
connected or not.

Step 4:Check if the router is connected to the internet

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch on
the bluetooth for the mobile and speaker.

Scan to find the device in your phone.

Pair it

It will start working

What according to you makes you a
good candidate for customer service or technical support job?

Technically sound and good logical skills

On a
scale of 1 - 5 please rate your fluency in spoken English

5