Subject: English Language Test - MD SHAKIR ALAM
From: MD SHAKIR ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:52:05 -0400

| | Foreign Language Screening Test

Name | MD SHAKIR ALAM    /  (110025) 7838371243    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer ABC,
Thank You for contacting us.
We apologized for the inconvenience caused.
We would like to inform you that our delivery partner tried to delivered your parcel on that address (xyz) but it was wrong so that the delivery partner could not delivered the parcel.
We request you to provide your exact address along with your correct contact number, hence we can delivery your parcel as soon as possible.
Feel free to contact us for future assistance.
Your support team
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi customer XYZ
Than you for contacting us.
We apologised for the inconvenience caused.
Satisfying our customers is very important to us and I'm sorry our product/service didn't meet your expectations.
I fully respect your decision and can only apologize for any problems your business experienced.
We've processed your refund and you should expect to see the amount credited to your account in about 3 to 5 business days.
If you have any other questions or concerns, just reply to this email, I'll be here to help you in any way I can .
Your support team
ABC

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