Subject: English Language Test - ARINDAM AICH
From: ARINDAM AICH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:50:34 -0400

Foreign Language
Screening Test

Name

ARINDAM
AICH    /  (91) 8910135738    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear XYZ,

This is regarding an order no.456 which was purchased 14 days before. The
product is already shipped but due to the incorrect address given to the courier
they are not able to deliver the product. Please update the address the
accordingly so that the courier will able deliver the product in due time.

We are apologetic for the inconvenience for what you have experienced.

Regards,

Arindam

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear XYZ,

We are noting the issues caused to you for our product. But the company has some
policies regarding replacement of the product. If this comes under the policies
the company will replace your with due time as well. Once the dispatch is over,
it is not possible to exchange the item.

Thanking you for contacting us.

Regards,

Arindam