Subject: English Language Test - Tanushree Biswas
From: Tanushree Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:25:04 -0400

| | Foreign Language Screening Test

Name | Tanushree Biswas    /  (991) 1196787    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings Arjun,

Your order #11D559 placed on 7th October 2021 with tracking ID 992073 was dispatched for delivery on 7th October 2021 at 8:09 p.m on the address 91/B Pune as per your account information. Please contact our delivery partner with the tracking ID to know the current status of your order.
Thank you for shopping with us.

Warm Regards,
Team Happy.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings Abdul,

We are extremely sorry that you had this experience. Kindly share the pictures of the TV Cabinet with your phone number and invoice of the order. Our team will get in touch with you shortly.

Warm Regards,
Team Happy.

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