Subject: English Language Test - Ankita Agarwal
From: Ankita Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:24:11 -0400

Foreign Language
Screening Test

Name

Ankita
Agarwal    /  (+91) 7488338966
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sorry for
the inconvenience sir/ mam, your order is our priority,  we have informed the
courier departments regarding your address issue, they will clear your problem
within 48 hours.

Sorry for the inconvenience,

Wish u a wonderful day.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Sorry Sir/Mam for the inconvenience, our product team will
reach to you as soon as possible and we ensure you that the organization will
try to solve your situation and we will exchange the product if it will be
having any primary damage.

We are sorry for the inconvenience

And wish u a good day.