Subject: English Language Test - Nishant Prajapati
From: Nishant Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:23:15 -0400

Foreign Language
Screening Test

Name

Nishant
Prajapati    /  (+91) 9555170530    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi

Thank you for your email.

I am Nishant customer care executive from babyshop.com.

sir/mam we tried to reach at your location to give you yours ordered #handbag
unfortunatly the location you provided in incorrect and it is difficult for
our courier team to find you .

Please correct the location afterthat within few hours we updated you with the
status of your order.

Feel free to reach out to us.

Have a nice day

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi

Thank you for your email.

I am Nishant customer care executive from Homebox team.

We  understand your problem.

Please send us a picture of that cabinet for return and replacement of your
order,

After completing the process of confirmation we again email you for replacement
of your order.

Sorry for your inconvenience.

Please feel free to reach out to us

Have a nice day