Subject: English Language Test - Kirti .
From: Kirti . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 09:03:14 -0400

| | Foreign Language Screening Test

Name | Kirti .    /  (91) 9873872747    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir / Madam ,

I , "customer care representative " of babyshop.com would like to inform you that the hand bag which you ordered from our online store 14 days back was shipped by us and we handed over to courier company same day when the order was placed .
The courier company tried to deliver the order to you , but your address as per courier was wrong .
Kindly recheck and rectify the address mentioned by you and we will deliver your order as soon as possible .

Regards
babyshop.com
Kirti

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul ,

Thanks for reaching out .Satisfying our customers is very important for us and i'm sorry we couldn't meet your requirements . I understand your problem and will try to help you out . I will returned and replaced it with the new one .
Regards
Homebox Team
Kirti

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