Subject: English Language Test - Nashra Suhail
From: Nashra Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:56:32 -0400

| | Foreign Language Screening Test

Name | Nashra Suhail    /  (91) 7839097637    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey! (customer name)

With reference to your order id (XXXXXXX)

We would like to inform you that the delivery address provided by you is wrong, therefore we request you to email us the correct delivery address in order to get your order shipped and delivered at the earliest.

Happy shopping!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from the Homebox team,

We offer our heartfelt apologies for the inconvenience that you had to face, therefore we would like to inform you that we never let our customers down. Hence your complain has been registered within 2-5 business, our team will come to replace your TV cabinet with a new one as you are our valuable customer.

Thank you for shopping with us.

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