Subject: Tech Support Candidate - Rimjhim Rani
From: Rimjhim Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:41:40 -0400

Tech Support
Test

Name

Rimjhim
Rani

E-mail

[email-masked]

Phone Number

(110096) 9915136542

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New ashok nagar delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Service desk

Till now

15000CTC

Previous
Employer 1

Teksys

Desktop

Sep2020

8000PM

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.We need to check the url we entered is cotrect
or not.

2.we will check the network connectivity.

3.we will check this url on different browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1st of all power on of the speaker and select
the bluetooth mode then turn on bluetooth of my mobile phone and search
bluetooth device after find device pair with bluetooth speaker and then
connect.

What according to you makes you a good candidate
for customer service or technical support job?

It shoud
be soft spoken good listner  problem solver.and know how to engage people
well.

On a scale of 1 - 5 please rate your fluency in
spoken English

3